Privacy Policy for Zoom Mortgage
Thank you for visiting Zoom Mortgage! This Privacy Policy explains how we collect, use, and
protect your personal information. By using our services, you agree to the practices
outlined in this Privacy Policy. If you have any questions or concerns, please don’t hesitate
to contact us.
1. Core Principles
At Zoom Mortgage, we believe in the importance of privacy and transparency. We commit
to the following core principles:
- We do not sell your personal information. Your trust is essential, and we do not
engage in selling or trading your personal data. - We only collect personal information that is necessary for providing and
improving our services. - We do not share your personal information, except as you have explicitly allowed
or as required by law or for the specific purposes outlined in this Privacy Policy. - We take privacy seriously. We strive to ensure the protection and security of your
personal data.
2. Information We Collect
We collect information that allows us to provide you with the best possible services and
improve your experience with Zoom Mortgage:
2.1 Account Information
This includes your name, email address, phone number, mailing address, and any other
information you provide to set up or maintain your account. We use this data to create and
manage your account, respond to your inquiries, and provide support.
2.2 Third-Party Account Information
If you connect with third-party services (such as social media platforms), you may provide
us with your third-party account details (like usernames). We do not store any passwords,
but we may store the necessary data to integrate the third-party services you choose to
use.
2.3 Communications With Us
If you reach out to us via email, chat, or other forms of communication, we may retain
those interactions to assist with resolving your inquiries or to improve our customer
service.
2.4 Documents You Provide
We process and store any documents or information you submit to us as part of your
mortgage application or inquiry. This includes personal and financial information
necessary for the mortgage process.
2.5 Usage Information
We collect technical data such as your IP address, browser type, device information, and
activity on our site. This helps us track performance, improve user experience, and secure
our services.
2.6 Location Information
Depending on your device settings, we may collect your location to provide you with
customized services, such as location-specific mortgage options or language preferences.
2.7 Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience, maintain
security, and improve our services. You can adjust your browser settings to disable
cookies if you prefer, but some features of our services may not function as intended.
3. How We Share Your Information
Zoom Mortgage takes your privacy seriously and only shares your personal information in
the following circumstances:
3.1 Third Parties You Authorize
If you choose to integrate your Zoom Mortgage account with third-party services, we may
share the relevant information to provide the service as requested (e.g., with a payment
processor for loan payments). Your use of such services will be governed by the privacy
policies of those third parties.
3.2 Legal Compliance
We may disclose your information if required to do so by law or in response to legal
processes such as subpoenas or court orders. We also may disclose information to
protect our rights, prevent fraud, or ensure the safety of our users and services.
3.3 Service Providers
We may share your information with trusted service providers who assist us in providing
services to you, such as customer support, data storage, or technical maintenance. These
third-party providers are obligated to keep your data secure and only use it as necessary to
fulfill their role.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be
transferred as part of that transaction. In such cases, we will notify you if your data is
transferred to another entity.
4. Data Protection
We are committed to safeguarding your information. While no system can guarantee 100%
security, we implement industry-standard security measures, including:
- Encryption of sensitive data such as payment information.
- Firewalls and network security protocols to prevent unauthorized access.
- Regular security audits to ensure our systems are secure and up-to-date.
5. Data Retention
We retain your personal data for as long as it is necessary to provide our services to you or
as required by law. If you request the deletion of your account or personal data, we will
process your request, although there may be some delay in removing your data from all
systems.
6. International Transfers
Information collected by Zoom Mortgage may be transferred and stored in locations
outside your country of residence. By using our services, you consent to the transfer and
processing of your data in accordance with this Privacy Policy.
7. Your Rights
You have the right to:
- Access your personal information and request a copy.
- Update or correct inaccurate or incomplete information.
- Delete your account and personal information (subject to certain conditions, such
as legal or contractual obligations). - Withdraw consent for processing where applicable.
If you would like to exercise any of these rights, please contact us at
[email protected]
8. Communications
Zoom Mortgage may send you:
- Service-related emails regarding your mortgage application and account.
- Marketing communications about new products or services. You may opt-out of
marketing emails by clicking the unsubscribe link in any email.
9. SMS Consent
By checking the box, I consent to receive SMS messages from Zoom Mortgage regarding
my mortgage inquiry, application updates, and status notifications. I understand that I can
opt-out by replying "STOP" at any time. Message and data rates may apply.
10. Modifications to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this
page, and we will notify you if the changes materially affect your rights.